VOYD - User terms (Denmark)

User terms VOYD (Denmark)

These user terms apply to all use of VOYD’s platform operated via VOYD.co/dk and the VOYD application (collectively referred to as “VOYD Denmark”). If you use VOYD via another domain you may have to agree to other user terms for the platform.

In order to use VOYD’s platform and services you must as a viewer accept the terms and conditions for the platform set out below by VOYD (the “Terms”). VOYD’s platform and services at VOYD Denmark include the possibility to view uploaded material and live performances (collectively referred to as the “Service”).

In these Terms ”VOYD” means Showify AB, with headquarters at Storgatan 40, 852 30 Sundsvall, Sweden.


These Terms constitute a legally binding agreement between you and VOYD governing your use of the Service. We therefore encourage you to read the Terms carefully.

These Terms apply to all users who view uploaded material and live performances at VOYD Denmark.

To use the Service you must accept these Terms. Should you not accept the Terms, you will not be entitled to use the Service.

To use the Service you must be at least 18 years of age or otherwise old enough in order to enter into a legally binding agreement according to the local law in your residing state. If you do not meet this requirement, you may only have your own account with the consent from your parents or guardians. You are never allowed to use the Service if it is prohibited or if you are otherwise not entitled to use the Service according to the local law in your residing state.

Ticket sales

VOYD does not sell any tickets to events or material at VOYD Denmark and is not responsible for the delivery of the event/material to you. All ticket sales to events and material that you gain access to via your login to VOYD Denmark or by using a voucher or code provided in connection with your purchase, is carried out by Cowbell Music or their resellers. It is Cowbell Music or their resellers who is responsible for the delivery to you. If you have any complaints related to delivery, or would like to make a claim or otherwise point out any default, you shall turn to the party from whom you purchased your ticket.

After you completed your purchase to access a Cowbell Music event you will receive a message with instructions on how to get access to the event via VOYD Denmark.

Changes to the Terms

VOYD reserves its right to make any additions or changes to these Terms. VOYD will inform you of any additions or changes to the Terms by keeping them available on, or via link from, the platform for your approval. You accept and agree to any additions or changes to the Terms when you accept the updated version of the Terms, which will apply from the date set out in the updated Terms. All updated Terms must be accepted and agreed to for continuously use of the Service.

Start account at VOYD

To use the Service you may be required to create an account. Please note that it is very important that you provide VOYD with correct and complete information when you create an account. It is also of the utmost importance that you keep your password secret and that you handle it in a safe and secure manner.

Should you discover any breach of security terms or unauthorized use of your account, you are responsible to immediately report this in writing to VOYD.

By creating an account, you accept that you are solely responsible for all activities carried out via your account.

Personal data

In the capacity as a data controller, VOYD will process uploaded information and certain other personal data generated by using the Service. Before you start using the Service, you will therefore be encouraged to confirm that you have read VOYD’s privacy policy, available here. VOYD’s privacy policy contains information on how VOYD will handle personal data provided for the use of the Service.

Obligations when using VOYD

When you use the Service, you undertake not to:

  • share any part of the Service, otherwise as permitted by VOYD, for example by using VOYD’s sharing functions,
  • change or alter any part of the Service,
  • access any material in any other way than through the media player permitted by VOYD,
    in any way contribute to disrupting the functions of the Service or in any other way restrict the use of the Service,
  • use the Service for commercial purposes, for example by selling availability to the Service or to announce or advertise products provided at VOYD’s platform, unless such functions are not provided in the Service by VOYD,
  • publish anything offensive, inappropriate, repulsive or illegal in a chat message,
    publish anything in a chat message infringing a third party’s rights, including but not limited to material that constitutes an infringement of a third party’s copy right,
  • collect information about other users of the Service for the purpose of mass mailings of spam and junk mail or to sell such information to a third party,
  • collect material in any way other than what is permitted by the use of the Service, which means that downloading, copying, distribution, and the use of another users material outside of the Service is deemed as illegal unless the owner of the material has permitted the use,
  • copy, reproduce, distribute, send, demonstrate, sell, license or use another users or VOYD’s material without the written approval from the owner of the material, and
    violate applicable laws and regulations.

As a user, you acknowledge and accept that you are solely responsible for the information which you provide and any messages that you write in the chat or similar function in the Service.

Live performances

VOYD provides, inter alia, the possibility to view live performances via the platform as part of the Service.

As a viewer, you must have an Internet connection that meets the requirements set out at each time. You will find the current requirements set out here. If your Internet connection does not live up to such requirements, you cannot expect to view the performance without any errors or defaults. In such case, you agree to that you are not entitled to any refund of the ticket price from Cowbell Music.

Reporting of live performances or other uploaded material

If a live performance or uploaded material does not meet the promised quality or if the content creator infringes a third party’s rights, violate applicable laws and regulations or uploads material with offensive, inappropriate, repulsive or illegal content on VOYD’s platform, you must report this to VOYD. Such report does not guarantee a right to a refund of the ticket price from Cowbell Music. Furthermore, reporting must be made within 2 hours from when the live performance ended.

The material

VOYD does not take any responsibility for the material published and does not support the contents of the material in any way. VOYD’s platform and its Services are reviewed retroactively. This means that VOYD does not preview any material published on the platform. Consequently, VOYD does not guarantee that material published on the platform is legal or that it does not infringe a third party’s rights. If, when using the Service, you discover that any published material violates these Terms or applicable laws and regulations, you must notify VOYD. After receiving such notice, VOYD will examine if there are any reasons to delete the material in question.

If VOYD considers that uploaded material infringes a third party’s rights, constitutes a violation of these Terms or applicable law and regulations, VOYD will without any prior notice delete the material with immediate effect.

As a user, you consent to indemnify and hold VOYD harmless for all claims that may be made against VOYD as a result of your violation of these Terms or applicable law and regulations.

Changes and termination of the Service

VOYD is constantly working with updating the Service in order to create the optimal user experience. You acknowledge and agree that the Service may change over time, without prior notice. VOYD may also temporarily or permanently and without foregoing notice cease to provide the Service and thereby terminate your account.

In the event you violate any of the provisions set out herein VOYD is entitled to terminate the agreement with you and to deny you continued access to the Service. Furthermore, VOYD is entitled to terminate the agreement if changes to legislation make it illegal for VOYD to provide the Service, of if the Service is no longer commercially acceptable.

As a user you are entitled to, at any time, terminate the agreement with VOYD by sending a message to VOYD or to request that your account is deleted.


VOYD provides the Service without any warranties. The Terms in this agreement do not restrict or limit your rights according to applicable consumer laws. The Service is provided “as is”. That means that VOYD does not warrant that the Service will function in accordance with your expectations or without any errors or defaults. Furthermore, VOYD does not warrant that the information made available within the provision of the Service is correct or reliable.

Limitations of liability

VOYD is not liable for indirect damage or loss arising in relation to your use of the Service, such as loss of profit, loss of income or loss of goodwill, loss of data or any similar damage or loss.
VOYD is not liable for defects and defaults in the Service beyond VOYD’s control. Nor is VOYD liable for material that disappears, is deleted or altered within the provision of the Service.

The Service may contain links to other websites not owned or controlled by VOYD. VOYD does not take any responsibility for the content on such websites. VOYD is not liable for any losses or damages that you may suffer due to the content on such external websites or other sources.


Cookies are used on the websites that use VOYD’s platform. By accepting the use of cookies for your use of the Service, you accept and consent to cookies from VOYD and our partners according to your choices. Please refer to VOYD’s cookie policy here.

The Terms

The Terms in this agreement apply in relation to you and all activities carried out via your account and the agreement cannot be assigned to another user. However, VOYD is entitled to assign these Terms and the rights included herein without your approval.

Should the Terms or any part thereof be void, invalid or non-enforceable, the Terms shall be limited, amended or excluded to the extent required in order to remove such invalidity so that the other parts of the Terms can remain valid and enforceable.

If you are not satisfied with the Service, please contact us at support@voyd.se. If our support team is not able to help you find a solution that you are happy with, you can also turn to your local Consumer Ombudsman (in Sweden, the National Board for Consumer Disputes, address Allmänna Reklamationsnämnden, Box 174, 101 23 Stockholm, Sweden) or to the European Commission’s Online Dispute Resolution: http://ec.europa.eu/odr. We do not undertake to participate in any alternative dispute resolutions, but will consider the issue if relevant.

These Terms shall be governed and interpreted in accordance with the substantive laws of Sweden. Any dispute, controversy or claim arising out of or in connection with these Terms shall be settled by the competent District Court. VOYD reserves its right to submit any interim measures or initiate any other legal actions, including within other jurisdictions.

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